What is maintenance?
Property maintenance is best defined as any preventive or reactive maintenance action taken to keep a property fully functional, and operating in its best condition. Property maintenance includes a wide range of responsibilities and requests.
Link to Consumer & Business Services fact sheet:
It is the responsibility of the property manager to help the landlord and tenant keep the property in its best possible condition, ensuring that day to day maintenance issues are attended to as quickly as possible.
It is not the responsibility of property managers to oversee renovations of a property.
All maintenance reported to Magain City Realty is managed by Bricks and Agent through Property Tree. Bricks and Agents allows simplification of the whole maintenance process from reporting the issue through to payment of the invoice. Here is the link. https://rb.gy/a5bohx
Tenants can access the maintenance portal via the Magain City Realty website and should be encouraged to use this website on all occasions. This is because, once a job has been submitted on the portal, it can't be lost in a myriad of emails or worse, forgotten about by the Property Manager after a phone conversation. Depending on the issue, Bricks and Agent will ask questions so that the tenant provides as much information as possible so the Property Manager can make an informed decision as to how to proceed.
Bricks and Agents is totally interactive between tenant > agent; agent >owner and/or tenant: agent to > supplier: supplier > agent
Bricks and Agents integrates with Property Tree. A work order can only be sent to a trade who is active in Property Tree so, if they are not a regular trade or completely new, their details will need to be added into Property Tree first. (Refer: Property Tree - Adding a Creditor)
Which trades to use? Check Property Tree using the tags preceded with "preferred" to review a list of preferred trades.
Tenants are provided with information around reporting maintenance during business hours and after hours when their tenancy starts by either referring to the Magain City Realty website or the "Welcome To Your New Home" email. Please see below snippet of the "Welcome To Your New Home' email relating to maintenance'
Maintenance
If you have any maintenance required at the property, this will need to be reported online via our maintenance portal (Bricks and Agents). See link below.
When reporting maintenance, please describe the issue in as much detail as you can (e.g. problem, error codes, time frame, location, frequency of occurrence, appliance model/serial numbers, etc.) including photos where possible. In most circumstances, we do need to obtain consent from the Landlord before engaging a tradesperson. Sometimes this may cause a short delay while we gain the approval to go ahead with the maintenance or repair request.
If you have an emergency maintenance issue, please use the above link to report the maintenance however then contact your property manager or our office on (08) 8212 5899 as soon as possible.
Emergency After Hours Maintenance – please contact our office number (08) 8212 5899 and it will direct you to the on-call property manager to help you with your emergency.
What constitutes an emergency?
the power is off in the whole property (not a SAPN black out) check the safety switch in the first instance and unplug all appliances.
no water to property (check SA water faults in the first instance for known outages)
toilet blocked and no other toilet in the property
burst pipe and water flooding the apartment
the front door lock not working or the property not able to be secured
Broken windows if a security issue
What is not an emergency
No hot water, report via the maintenance link
The A/c not working – report via the maintenance link
Locking yourself out of the property – if afterhours contact a locksmith and this will be at your own cost
If the property is broken into – report this to the police and email your property manager with the police report number and any photos of damages, the next business day.
Any other small maintenance item that requires repair such as a cupboard door or light globe not working.
Maintenance timelines
Urgent maintenance such as gas leaks, burst pipes, dangerous electrical must be actioned immediately. Where general maintenance is concerned SACAT deem maintenance issues should be completed within 14 days of being reported.
After hours maintenance (more details in After Hours Emergencies Process article)
Please see Article below for further information.