Bonds Online - any emails relating to bond refunds, claims and lodgments

•      Direct to Property Manager

SACAT correspondence

•        Direct to Property Manager

Maintenance invoices 

•        Direct to Property Manager to process in Property Me

Statements from contractors  

•          Direct to Property Managers who will need to

•                 -  check Property Me to make sure the invoice has been received and processed

•                 -  check Property Me to see if payment has been made. If payment is outstanding                   

Key receipts - collection by tenants 

•        Direct to Property Manager for filing

Key receipts - return from tenants 

•         Direct to Property Manager for filing

Strata notices for upcoming AGM / meetings in general

•        These usually go straight through to the invoices email inbox and will be redirected by reception to the landlords.

Strata notifications for upcoming maintenance works 

•         Direct to Property Manager for passing information onto tenants. 

Overdue invoices (rates & taxes) 

•        Direct to Property Manager - they will need to investigate and advice reception if the invoice needs to be entered for payment

Insurance Renewals

•         Reception to review each renewal notice to check whether it is for landlord insurance only or building insurance

•          Renewal notices for Landlord insurance will be entered for processing

•          Renewal notices for building insurance will be directed to Property Manager for referral to the Landlord before authorising payment.